We do not ever share or sell your information, email, address, phone or otherwise! No information is stored, unless you request a user name and password for ease of future ordering. That information is for your own use only and is not required to purchase from our site. We use a certified credit card processor that is up to date on all credit card compliance with safety and security. We do not store or keep any records of credit card information at our location, so your information is always safe with our company.


Payment is accepted via Visa, MasterCard, American Express, PayPal and Shopify Payments.


Please note:  Credit Card Fraud filters require that you have your shipping address on file with your credit card company for it to be accepted on our site for shipping. You may do this by calling your card company to put the address on file.

We ship within the United States only.   All items are shipped within two business days of payment via the best possible shipping method.  We ship using USPS, UPS Ground, Fedex, or DHL. Delivery times vary by carrier. Tracking numbers are supplied to all customers when the item is shipped to the email address provided at the time of purchase.


AO Outdoors collects sales tax in all locations where the state defines us as having a presence, whether by storing inventory, a drop ship partner, sales volume, or warehouse space. Any states where sales tax is not collected, should be reported by the consumer per IRS sales tax collection laws.


All returns must have an authorized RMA number provided by our company. 

Most items may be returned within 30 days of purchase date in new condition. A 20% restocking fee will apply to all customer choice returns. For large/oversize items, the initial actual shipping charges will be deducted from the refund. Although our site may offer  “free shipping”, it is not actually free for us to ship the item to you. If you change your mind, don’t like the item, it doesn’t work with your decor, this is considered a customer choice return and the shipping charges we paid to get the item to you, will be deducted from your refund. The customer is responsible for return shipping, tracking and insurance via any carrier with signature confirmation if shipped via the post office. We cannot offer credits or refunds if the product does not arrive, is lost, or arrives damaged.

Please note that any item that is delivered that has a problem due to an error we made, or damage from the carrier, we will 100% take care of all costs associated with the problem. Occasionally, an item will arrive damaged or broken due to carrier mishandling.  Any items that arrive in this manner, require all packaging, contents, as well as the original shipping box to be held for a claim.  Many times the carrier will require the box and contents to be picked up. Do not throw away any items unless instructed to do so before a claim is resolved.


The content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. AO Outdoors makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. AO OUTDOORS SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL AO OUTDOORS BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. The Terms and Conditions constitute the entire agreement between you and AO Outdoors with respect to this Web site. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and AO Outdoors with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by AO Outdoors. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties.

VOID WHERE PROHIBITED: Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. AO Outdoors and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.


In the event of litigation both parties agree that the Law of the State of business registration of AO Outdoors shall apply and both parties shall consent to the jurisdiction of said State’s courts, or in the event of diversity of citizenship, the United States District Court for the State of Indiana, County of Allen. Both parties expressly waive a trial by jury.