Return & Refund Policy

Created On: August 11, 2025

Last Updated: August 11, 2025

At AO Outdoors, your satisfaction is important to us. We understand that sometimes a product may not meet your expectations. This policy explains how returns and refunds are handled for purchases made from our store. By placing an order, you agree to and accept this policy in full.

1. Return Eligibility Window

Returns are accepted within 15 business days from the date of delivery. Certain categories are non-refundable (see Section 2). Returns requested after this period will not be accepted.

2. Non-Refundable Items

• Base layers and undergarments (for hygiene reasons)
• Ammunition (for safety and regulatory reasons)
• Firearms that have been fired or had optics/accessories attached
• Crossbows that have been fired
• Riflescopes that have been mounted (20% restocking fee applies)
• Used or damaged consumables
• Opened software or digital products

3. Restocking / Handling Fees

• $25 for orders under $1,000
• $55 for orders $1,000 and over
• $105 for NFA (National Firearms Act) items
• A minimum 20% restocking fee applies to mounted riflescopes
• Restocking/handling fees are deducted from your refund

4. Product Condition Requirements

Products must be returned in new, unused condition with all original tags, manuals, accessories, and original packaging. If original packaging is missing or damaged, the return may be rejected. Customers are responsible for return shipping costs unless the product is defective or incorrect.

5. Reporting Damaged, Missing, or Incorrect Items

Customers must report any damaged, missing, or incorrect items within 72 hours of delivery. Reports must include photo and/or video evidence. Email all evidence to: contact@aooutdoors.com.

6. Refund Method & Processing Time

Approved refunds are issued to the original payment method only. Refunds are processed within 15 business days after the returned item is received and inspected. We do not offer store credit unless the customer specifically requests it.

7. Return Shipping Costs

Customers are responsible for all return shipping costs, unless the product is defective or the product is incorrect due to our error. In such cases, we will cover the return shipping costs.

8. Return Authorization Process

To initiate a return:

1. Email contact@aooutdoors.com with your order number, reason for return, and supporting evidence (if applicable).
2. Our support team will review your request and, if approved, issue a Return Authorization (RA) number.
3. Ship your item using a trackable shipping method to the address provided in your RA instructions.
4. Returns without a valid RA will not be accepted.

9. Special & Large Orders

Returns for special orders or large bulk purchases are subject to approval at our discretion.

10. Holiday Return Window

During the Christmas and New Year holiday season, return windows may be extended to accommodate seasonal purchases.

11. Contact Information

CONTINUUM ENTERPRISES, LLC
3020 Congressional Pkwy, Suite H
Fort Wayne, IN 46808, USA
Email: contact@aooutdoors.com
Phone: +1 260 207 4001
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT-4)

12. Policy Updates

We may update this Return & Refund Policy from time to time. Customers will be notified of any significant changes via email or a prominent notice on our website. Continued use of our services after updates indicates acceptance of the revised terms.

By placing an order with AO Outdoors, you agree to and accept our Return & Refund Policy.